🛍️ Returns and Refunds Policy

📅 Cancellation & Return Timeframe

Customers may request a return or refund within 30 calendar days of receiving their order. Beyond this period, returns are not accepted unless the item is defective or incorrect.

🔁 Eligibility for Returns

To be eligible for a return:

The item must be unused, in its original packaging, and include all accessories.
Proof of purchase (order number or receipt) is required.
Items that are personalized, perishable, or clearance may not be eligible.

🚚 Return Shipping

If the item is damaged, defective, or incorrect, we will cover the return shipping costs.
For change-of-mind returns, customers are responsible for return shipping fees.
Original shipping charges are non-refundable unless the return is due to our error.

💳 Refund Method

Refunds will be issued to the original payment method (e.g., credit card, PayPal). Please allow 5–10 business days for the refund to appear on your statement.

🧾 How to Request a Return

To initiate a return:

Contact our support team via sheena@melbournebrands.com.
Provide your order number, reason for return, and any relevant photos.
We will respond within 48 hours with instructions and a return code if applicable.

📦 Packaging & Return Instructions

Items must be securely packaged to prevent damage during transit.
Include all original documentation and accessories.
Returns must be shipped using a trackable method.

❗ Exceptions

We do not accept returns for:

Items marked as final sale.
Products returned without prior authorization.
Goods returned after the 30-day window (unless defective).

🌐 Language & Accessibility

This policy is available in English and complies with local consumer protection laws in Australia. If you sell in other regions, consider translating it accordingly.